Stakeholder and Client Feedback
To be successful, organisations need to have a consistent and strategic approach to engaging with their customers. Our client relationship consultant service defines and implements a tailored, independent client feedback strategy, followed by quality insights, detailed reporting, follow-up coaching and support to action this feedback.
Independent Client Reviews
What do your clients really think? What do they need from you? Are they 100% satisfied with your service?
Our client feedback consultancy service helps to accelerate your business to the next level. Your clients should be at the heart of all that you do and ensuring they are satisfied is integral to business growth.
Utilising an established background in diplomacy, our independent feedback approach offers a unique and unbiased insight into your clients’ perspective of your services, to help you turn prospects into clients, and clients into partners.
1
We gather important and honest feedback through confidential, face-to-face interviews on your company performance in areas such as client liaison, project management, communications, collaboration, team organisation and relationship management.
2
Ahead of the interviews, we will discuss with you the format and the questions to ensure we are meeting all your requirements. Following on from the interviews, we will provide a detailed report for you to implement the feedback within your business. We will also support you with your ISO 9001 independent client perspectives requirement.
3
We offer direct coaching and support to help your pitching teams improve their performance and help prompt clients to reconsider their perception of your company.
Training and CPD
Our training services include group training, coaching, mentoring and one-to-one training. These services can be delivered to all levels within the organisation and are bespoke for each client.
In addition to bespoke training created entirely according to your needs, we also offer a small portfolio of training courses and workshops based on commonly identified needs in specific sectors that are then delivered as made-to-measure training for your company. Please contact us to learn more about these.
1
All training is delivered by highly skilled practitioners with extensive training and mentoring experience across all levels. We use a combination of relevant training methods, which cater to all learning styles.
2
We provide relevant training materials and self-directed learning that can be used and implemented after the training has been completed, as well as advice on progression routes and personal staff development.
3
We offer a flexible approach to delivery in a way that suits the needs of your organisation while focussing on business relationship building.